Returns

 

Overview

Our artworks and prints are large scale products, so we ask you to please choose carefully before purchasing, as returning goods can be both costly and time consuming for both you and us here at Running Wolves.

We do not offer refunds or exchanges for change of mind.

We may in our absolute discretion, determine refunds on a case by case basis. If you are not entirely happy with your product, please contact us to discuss within 7 days of receiving the product.

If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund, store credit or exchange.

 

Faulty or Damaged Goods

Our goods come with the statutory guarantees imposed by the Australian Consumer Law.

We are not required to provide a refund or replacement if you change your mind.

Where an item is found to be faulty within the first 48 hours after delivery or is already damaged on delivery, and you notify us of that fault within the first 48 hours after delivery, then we will either:

  • replace or repair the faulty item at our discretion; or
  • if we are unable to provide a new replacement, we have the option to offer a full or partial refund dependant on the amount of damage to the product.
  • Where a new replacement is available, and you wish to receive a refund instead of a replacement, the refund will be for the amount of the purchase price excluding the return delivery cost.

If your item arrives with clear and noticeable damage to its packaging please take photographic evidence and bring to the attention of delivery driver/provider. Where an item is already damaged on delivery, we require photographic evidence of the damage to be e-mailed to us at hello@runningwolves.com.au, before authorising the return of the item. Where an item is already damaged on delivery, you need to indicate this to the delivery driver when signing the proof of delivery and ensure it is noted on the proof of delivery.

We reserve sole discretion to determine whether the goods are faulty or damaged.

 

Shipping

You will be responsible for any return shipping costs incurred (including import/export duties).

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend using a trackable shipping service, signed-for delivery or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

This information doesn’t limit the scope your rights or our obligations under the Australian Consumer Law. More information about the Australian Consumer Law is available on the Australian Competition and Consumer Commission website: http://www.accc.gov.au.